FREQUENTLY ASKED QUESTIONS

 

FAQ

HOW MUCH WILL SHIPPING COST?

Shipping rates are calculated at check out via DHL International Express. The price of shipping varies depending on the volume of your order and your location.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once your order has been processed it will be dispatched within 1-2 business days.  Please see our Terms and Conditions for further information regarding dispatch during high order periods.

*KIM SOO ONLINE does not guarantee suggested delivery times.

 

CAN I TRACK MY ORDER?

You can track your order online using the tracking number we provide you. This number will be sent with the email notification you receive when your order has been shipped. Once the order has been shipped it is your responsibility to track your order, failure to collect your parcel from your local post outlet will result in your parcel being returned to us, upon which you will need to cover the costs of re-postage of your Parcel.

 

CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?

We are unable to delivery directly to PO Box addresses.  We require a physical address as a signature is required on delivery.

 

DO YOU ACCEPT BANK TRANSFERS?

Yes, we do.  Please contact us at online@kimsoohome.com for account details.